Housekeeping Manager

National Aviary

Date: 09/14/2021

Location: Pittsburgh, PA


The primary responsibility of the Housekeeping Manager is the management of ensuring the National Aviary presents a clean, safe, professional environment for the animal collection, visitors, event clients, program participants and staff. Specifically, this position is responsible for routine cleaning, set up and tear down of events/internal meetings, setup of classrooms and other spaces for public programs and internal use. The Housekeeping Manager is well versed in Buildings and Grounds standard procedures and works closely with the Manager of Facility Operations in the daily operations of the department.


  • Supervises Buildings and Grounds crewmembers cleaning of all visitor space areas (including visitor space areas in exhibits) throughout the Aviary.

  • Creates and manages short term and long term strategic plan to establish and maintain the highest level of overall cleanliness of the facility, for inventory and use of maintenance and janitorial supplies to maintain adequate supply.

  • Manages, supervises, and performs the following:

    areas (offices, hospital, operational areas, back-of-house, and all visitor spaces.)


but not limited to, floor maintenance, railings, benches, windows, baseboards, and


washes windows, mirrors and walls; monitors and maintains adequate supplies in the


doorframes, doors, walls, windows and window blinds, mirrors and baseboards,

vacuums administrative areas.

Supervises and manages Buildings & Grounds Lead Crewmember, Senior Crewmember, and Crewmembers by recruiting, selecting, orienting, and training employees, and establishing and

Overall responsibility for ensuring that the National Aviary maintains a clean environment at all times.


managing a work schedule that meets the needs of the Aviary during events, during non-visitor

hours and all other hours as needed.

  • Coordinates with the National Aviary events staff to ensure events and internal meetings

    specifications are met.

  • Ensures room set ups are completed according to program and internal departmental needs.

    Coordinates with education & public programs and sales staff regarding upcoming offerings and

    requirements. Coordinates with all other internal stakeholders regarding meeting requests.

  • Responsible for managing and performing weekday, internal meetings, evening, weekend and

    non-visitor hours events, group programs and education programs following all protocols, which includes but is not limited to:

    oResponsibleforsetupandbreakdownofalleventsandinternalmeetings,includingbut not limited to moving equipment (tables, chairs, benches, trash/ recycling receptacles, pop tents, portable lamp posts, sound systems, extension cords , audio/visual screens and or TV, laptop computer, projector, conference phone); opens and secures buildings; locks/unlocks entrances, exits, doors and other mechanisms in Aviary facility.

oAdheres to event guidelines and established protocols, following direction from events staff and other pertinent internal staff, during all events to ensure high visitor and staff satisfaction

oPerformsfrequentroundsofvisitorspaces,discreetlytidying,cleaningandpulling trash/recycling as necessary.

  • Establish and manage a schedule for periodic deep cleaning and de-cluttering for all areas of the Aviary.

  • Manages, supervises, and performs outside grounds keeping activities including but not limited to cutting grass, mulching, salting, and snow removal, lawn maintenance, leaf removal, sweeping on lawns, sidewalks, parking lot and driveway.

  • Assists the horticulturist, including but not limited to, outdoor landscaping, exhibit plants and landscaping.

  • Accomplishes departmental goals by communicating job expectations; planning, monitoring, and appraising job performance; and coaching, counseling, and disciplining employees. Carries out supervisory responsibilities in accordance with the Aviarys policies and applicable laws.

  • Identifies and reports building maintenance needs in all areas of buildings and facilities.

  • Works with Animal Programs and Animal Collections in the cleaning and maintenance of off-

    exhibit holding.

  • Serves as a Responsible Party and/or Incident Commander; adheres to all National Aviary

    policies and protocols, including safety policies and protocols.

  • Adheres to, models and contributes to development of National Aviary safety policies and


  • Available to assist on-site in the event of a critical emergency.

  • Interacts with visitors utilizing National Aviary Visitor Engagement protocol

  • Establishes and manages process for trash removal and recycling.

  • Actively participates as a member of the Green Team, Clean Team and Safety Committee and

    attends monthly meetings; completes plans of action as discussed in each meeting.

  • Installs and removes signage and seasonal décor.

  • Coordinates pick-up and deliveries to and from the off-site storage spaces, assists the Manager

    of Facility Operations in managing the off-site storage sites.


  • Collaborates with the Director of Facility Development & Operations in the creation and management of the annual department operating and capital budgets.

  • Provides support to the Director of Facility Development & Operations with large capital projects

  • Acts as a back-up to the Director of Facility Development and Operations, as needed.

  • Assists other departments as needed to support operations.

  • Supports the Manager of Facility Operations as needed.