Telephonic Client Services Coordinator (Temporary Position)

Greater Pittsburgh Community Food Bank

Date: 06/10/2020

Location: Duquesne, PA

Primary Responsibilities:

  • Provide incoming callers with the most current and accurate information for all food assistance programs and other relevant resources 
  • Refer clients to available resources by following specified written telephonic protocols
  • Complete over the phone pre-screenings for various programs and provide application assistance as needed 
  • Listen, assess and troubleshoot issues related to accessing food assistance programs as needed. 
  • Complete all follow-up procedures required to maintain client records and data collection 
  • Adhere to all outlined protocols regarding security and confidentiality to protect personal client information.  
  • Provide excellent customer service to all incoming referrals.  
  • Communicate clearly and listen effectively in order to determine best referral program to meet current need.
  • Support all call center team members to guarantee success 
  • Complete filing, mailing and clerical tasks as needed 
  • Attend staff meetings and other meetings as required
  • Other duties as assigned by supervisor

  • Learn more below.